How will my creditors know I have joined a Debt Management Program?

When you completed your enrollment, we notified your listed creditors that you joined a debt management program. This notification, called a proposal, includes the account number and open balance you provided at the time of your enrollment, as well as the program payment indicated on your Repayment Schedule.

In most cases, creditors accept proposals. When no changes are necessary, creditors will not formally respond to us. On occasion, a creditor may decline a proposal based on an invalid account number, an incorrect open balance, or creditor information. If this occurs, we will notify you of any requested changes to your account, including a possible payment increase.

If you are receiving collection calls, the collection agent may not be aware of a proposal from our program until the benefits are granted.