How do I add a creditor?

You can add a creditor at any time. If you are in the process of submitting your DMP application online and forget to add a creditor, it can be added later. To add a creditor after you have completed your application but have not activated your account yet via e-signature or fax, access your account through the CONTINUE SAVED ENROLLMENT link. When your account is displayed, select ADD ANOTHER CREDITOR.

For : Existing Clients:

If you are currently enrolled in a debt management program, you can add new unsecured debt to the program by accessing your account through the MEMBER LOG-IN link. Select Add Creditor under YOUR ACCOUNT MANAGEMENT TOOLS. To add additional unsecured debt on the program, you will need the following:

1. Primary account holder
2. Creditor name
3. Creditor payment address
4. Creditor city
5. Creditor state
6. Creditor zip code
7. Creditor phone number
8. Account number
9. Account balance
10. Monthly payment amount

Please use the information on your most recent statement to ensure you receive the maximum benefits provided through the program. Most creditors require that you make three consecutive payments through the program before they will extend benefits.

If I cancel my DMP can I still receive the MBS benefits?

Yes, there is an option to continue receiving benefits. Please call to receive more information.

How long does it take for the creditors to accept the proposal?

Your creditors will receive proposals within 7 to 10 days of your program enrollment. It will often take 4 to 7 weeks for them to process the proposal. Most creditors require three consecutive payments through the debt management program before they will offer benefits. Often your creditors may notify us only when the proposal is declined. In this event, we will research the cause and work with you and your creditor to make the necessary changes to have the proposal accepted. Please check your creditor’s statements to see if they have started applying benefits.